Wezee’s Plumbing
Digital Marketing &
Technology Consulting
Complete Digital Marketing Transformation & Automation
Consulting Services
Business Consulting
Technology Consulting
Project Management
Work Performed
Website Design & Development
Google AdWord Campaigns
Automated 3rd Party Review Integration
Call Source Tracking
Live Chat Integration
Email Management
Situation
Challenges
Solutions
Results
Wezee's Plumbing had difficulty getting internet marketing traction within the highly competitive plumbing market.
At the beginning of our business relationship in 2015, Wezees Plumbing wanted to grow their business. The focus of the growth was plumbing service calls in the greater Seattle area. Service calls were a departure from their current stronghold of new construction and remodel plumbing projects.
Outdated Website
Wezee’s website was technically outdated and didn’t have organic search engine visibility.
Limited Budget
The marketing budget Wezees had was less than the major spenders in the market.
Unrealistic Customer Expectations
Many of the inbound calls from potential customers didn’t have realistic expectations. The primary issue came from customers expecting an over-the-phone quote for plumbing services.
Limited Contact Options
The website’s primary call to action was telephone calls. Relying only on calls missed a big group of potential customer that preferred email and live chat.
New Website
Spin Digital Consulting launched a new website with current SEO best practices and mobile device compatibility.
Email & Live Chat
Barriers to email communications were removed by including a prominent email contact call to action that opened a contact form. Live chat was added that is active during regular business hours.
Google Adwords and Organic Search Engine Optimization
A targeted Google Adwords campaign was run. The campaign focused on lower competition and longtail keywords to maximize the budget. For long-term results, standard SEO best practices were integrated. Lead source tracking (phone, email, and text message) was set up to track leads and measure results.
Messaging Strategy
The messaging strategy was revised to focus on Wezees Plumbing’s stellar customer reviews. To best leverage Yelp, Facebook, and Google reviews, the website syncs reviews through an automated process.
Measure, Learn and Refine
The use of lead source tracking was a crucial element in the overall digital marketing. Measuring the source of qualified leads made it possible to refine the execution for the highest ROI. From 2015 to 2021, organic search engine optimization has continued to be the best-qualified lead generator.
Better Quality of Leads
With the new messaging strategy, the quality of incoming leads improved. Shoppers looking for the lowest price were replaced with customers that are looking for a quality experience.
Customers Spend More Time On the Website
On the new website, the average time spent on the site increased from :39 to 2:00. Mobile traffic also increased from 18% to 32%.
Customers Responded to New Messaging Strategy
The website’s highest number of leads came from the review page, and Yelp leads went from 18% to 32% in overall lead generation.
Situation
Wezee's Plumbing had difficulty getting internet marketing traction within the highly competitive plumbing market.
At the beginning of our business relationship in 2015, Wezees Plumbing wanted to grow their business. The focus of the growth was plumbing service calls in the greater Seattle area. Service calls were a departure from their current stronghold of new construction and remodel plumbing projects.
Challenges
Outdated Website
Wezee’s website was technically outdated and didn’t have organic search engine visibility.
Limited Budget
The marketing budget Wezees had was less than the major spenders in the market.
Unrealistic Customer Expectations
Many of the inbound calls from potential customers didn’t have realistic expectations. The primary issue came from customers expecting an over-the-phone quote for plumbing services.
Limited Contact Options
The website’s primary call to action was telephone calls. Relying only on calls missed a big group of potential customer that preferred email and live chat.
Solutions
New Website
Spin Digital Consulting launched a new website with current SEO best practices and mobile device compatibility.
Email & Live Chat
Barriers to email communications were removed by including a prominent email contact call to action that opened a contact form. Live chat was added that is active during regular business hours.
Google Adwords and Organic Search Engine Optimization
A targeted Google Adwords campaign was run. The campaign focused on lower competition and longtail keywords to maximize the budget. For long-term results, standard SEO best practices were integrated. Lead source tracking (phone, email, and text message) was set up to track leads and measure results.
Messaging Strategy
The messaging strategy was revised to focus on Wezees Plumbing’s stellar customer reviews. To best leverage Yelp, Facebook, and Google reviews, the website syncs reviews through an automated process.
Results
Measure, Learn and Refine
The use of lead source tracking was a crucial element in the overall digital marketing. Measuring the source of qualified leads made it possible to refine the execution for the highest ROI. From 2015 to 2021, organic search engine optimization has continued to be the best-qualified lead generator.
Better Quality of Leads
With the new messaging strategy, the quality of incoming leads improved. Shoppers looking for the lowest price were replaced with customers that are looking for a quality experience.
Customers Spend More Time On the Website
On the new website, the average time spent on the site increased from :39 to 2:00. Mobile traffic also increased from 18% to 32%.
Customers Responded to New Messaging Strategy
The website’s highest number of leads came from the review page, and Yelp leads went from 18% to 32% in overall lead generation.